Privacy & Policy
Effective Date: [02 September 2023]
At Australian Concept Fertility Center, Gulberg Lahore (“we,” “our,” “us”), we are committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our centre, use our website, or engage with our services.
1. Information We Collect
We may collect the following types of personal and medical information:
Personal Information: Name, age, gender, contact details, address, CNIC/passport information, marital status.
Medical Information: Medical history, diagnosis, treatment records, test results, prescriptions, and fertility-related information.
Financial Information: Payment details, billing records, and insurance information (if applicable).
Website Usage Data: IP address, browser type, device information, and usage statistics when you access our website.
2. How We Use Your Information
Your information may be used for:
Providing medical consultations, fertility treatments, and IVF services.
Managing appointments, records, and treatment plans.
Processing payments and billing.
Improving patient care, clinical outcomes, and service quality.
Communicating updates, reminders, or important announcements.
Fulfilling legal, ethical, and regulatory requirements.
3. Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:
With medical professionals and staff directly involved in your care.
With laboratories, diagnostic centers, or partner healthcare providers (when necessary for treatment).
With legal or regulatory authorities as required by law.
With IT or service providers assisting us in secure data storage or communication.
4. Data Protection and Security
We implement strict administrative, technical, and physical safeguards to protect your personal and medical data, including:
Secure electronic medical records.
Restricted access to patient files.
Encryption and secure servers for digital information.
Staff training on confidentiality and patient privacy.
5. Patient Rights
You have the right to:
Access your personal and medical records.
Request corrections to inaccurate or outdated information.
Withdraw consent for non-essential data usage.
Request information on how your data is being used.
6. Website and Cookies
When you visit our website:
We may use cookies to improve user experience and analyze website traffic.
Cookies do not collect personal or medical data without your consent.
You may disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws, practices, or services. The updated version will be posted on our website with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your information, please contact us:
Australian Concept Fertility Centre
Gulberg, Lahore, Pakistan
Phone: +92-320-2233074
Email: contact@australianconceptfertility.com
Website: https://australianconceptfertility.com/
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*Not to be used for legal purposes